Frequently asked questions
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General
What is Prolink?
Prolink is a Swedish marketplace that connects businesses and private individuals with qualified freelancers. You can post requests and receive quotes, or offer your services and reach new clients.
Does it cost anything to use Prolink?
No – it is completely free to create an account, post requests and publish services. Prolink takes no commission. The provider invoices the client directly.
Do I need a company to sign up?
No. Both private individuals and companies can use Prolink, whether you are a client or a freelancer.
Requests and quotes
How do I post a request?
Create an account as a client, click “Publish request” and describe what you need help with. You can set a budget or leave it open. Freelancers in the category are notified and can send quotes.
How does the quote system work?
A provider sends a quote with a price (fixed or hourly), a timeline and a description. As the client you can accept, decline or chat with the provider before you decide.
Can I withdraw a quote?
A provider cannot withdraw a quote that has been sent, but the parties can always reach an agreement in the chat. The client can decline the quote at any time before it is accepted.
What happens when I accept a quote?
The other quotes on the same request are declined automatically. You and the provider can communicate through the built-in chat. The provider marks the work as delivered when it is done, and you confirm completion.
Payment
How is payment made?
Prolink does not handle any payments. The provider invoices the client directly outside the platform, by invoice, Swish or an agreed payment method.
What happens if the provider does not deliver?
Prolink cannot mediate disputes or guarantee delivery. We recommend that the parties agree on terms in advance and use the chat to document what the assignment includes.
Account and roles
Can I be both a client and a freelancer?
Yes. You can switch roles at any time from your profile. Your requests and reviews are kept, and your services are hidden while you are a client and shown again when you switch back.
How do I change my profile picture?
Go to your profile and click the profile picture. You can upload an image of up to 2 MB (JPG, PNG or WebP). If you signed in with Google, your Google profile picture is fetched automatically.
Can I delete my account?
Contact us at webbdevstudio@gmail.com and we will help you delete your account and all associated data in accordance with the GDPR.